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Last Updated: June 10, 2026
UK consumers generally have the right to cancel online orders within 14 days of receiving their goods.
Returned items must be unused, unopened, in their original packaging, and in resaleable condition.
All customers returning items will be charged a £4 return fee for use of our trusted tracked courier service, which will be deducted from refunds unless the item is faulty, damaged, or incorrect.
Approved refunds are typically processed to the original payment method within 5–10 business days of approval.
For cancellations, returns, refunds, or exchanges, contact info@aurous-scents.com.
This Returns Policy applies to purchases made from www.aurous-scents.com.
If you have any questions, please contact us at: info@aurous-scents.com
If you are a UK consumer buying online, you usually have the right to cancel your order within 14 days of receiving your goods.
After telling us you wish to cancel, you then have a further 14 days to return the item to us.
To cancel your order, please email: info@aurous-scents.com
Please include:
Your full name
Order number
Email address used to place the order
Reason for return, if you wish to provide one
To return an eligible item:
Email info@aurous-scents.com within the applicable returns period and provide your full name, order number, and the email address used to place the order.
Wait for confirmation and any return instructions we may provide.
Package the item securely in its original packaging with all seals, tags, boxes, and accessories included.
Return the parcel using our trusted tracked courier service as instructed. A £4 return fee will apply to all customer returns and will be deducted from your refund unless the item is faulty, damaged, or incorrect.
To be eligible for a return, items must be:
Unused
Unopened
In their original packaging
In resaleable condition
Returned with any seals, tags, boxes, and accessories intact
For hygiene and safety reasons, fragrance products that have been opened, used, sprayed, damaged, or tampered with may not be eligible for return unless faulty.
We may be unable to accept returns for:
Opened fragrance products
Used items
Items with broken seals
Personalised or custom-made products
Gift cards
Items damaged due to misuse
Items returned outside the returns period
This does not affect your statutory rights if an item is faulty.
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at: info@aurous-scents.com
Please include:
Your order number
A description of the issue
Clear photographs of the item, packaging, and delivery box
If the item is confirmed to be faulty, damaged, or incorrect, we will offer a suitable resolution, which may include a replacement, refund, or store credit. No return fee will apply for approved faulty, damaged, or incorrect items.
All customers returning items using our trusted tracked courier service will be charged a £4 return fee, which will be deducted from the refund amount.
No return fee will be charged where an item is confirmed to be faulty, damaged, or incorrect.
Returns must be sent using the trusted tracked courier service specified in our return instructions.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be processed back to your original payment method within approximately 5–10 business days of approval.
Please note that this timeframe relates to our refund processing. After the refund has been processed by us, your bank, card issuer, or payment provider may require additional time to post the funds to your account, which is outside our control.
Any applicable £4 return fee for use of our trusted tracked courier service will be deducted from your refund unless the return relates to a faulty, damaged, or incorrect item.
We may offer exchanges depending on stock availability.
To request an exchange, please contact: info@aurous-scents.com
If you have not received your refund after approval, please first check with your bank or payment provider.
If you still need help, contact us at: info@aurous-scents.com
For all return, refund, or exchange enquiries, contact:
Aurous Scents
Website: www.aurous-scents.com
Email: info@aurous-scents.com
